Questions Players Ask About Our Terms
Account suspension is immediate. Multi-accounting results in permanent closure and forfeiture of all funds. Deposit chargebacks or payment reversals are treated as fraud and trigger law-enforcement referral. Minor violations (like outdated contact info) typically result in warnings. Serious breaches offer no appeal pathway once confirmed.
Withdrawals are processed the same day you request them, subject to verification. Your first withdrawal must match the payment method you used to deposit—so a DANA deposit requires a DANA withdrawal. Holds occur only if we flag unusual activity or if your account details don't match our records.
We keep transaction records and login history for twelve months as required by payment regulators. After that, your personal data is anonymized unless there's an active dispute, chargeback claim or regulatory hold. You can request early deletion by contacting support, though some records must be retained by law.
Multi-accounting, payment fraud, credential sharing, collusion with other players, chargeback attempts, use of VPNs to bypass regional restrictions, and harassment of support staff are the main violations. Bonus abuse and table exploitation also qualify. Most are detected automatically; our team reviews high-risk flags before taking action.
Suspensions for terms violations are typically final. However, you can email support with evidence or context. We review appeals within three business days. Multi-accounting and fraud are rarely overturned; account-security suspensions are often lifted once you verify your identity through payment confirmation.
No—the core terms apply equally regardless of payment method. However, clearing speed varies: QRIS and GoPay typically settle within one minute, DANA within two minutes, and bank transfers within an hour. Withdrawal limits and verification rules depend on your payment provider's own policies, not ours.
Accidental breaches like shared credentials are handled on a case-by-case basis. Contact support immediately to secure your account. We'll help you reset your password and review your recent activity. Intentional multi-accounting and fraud have no leeway; accidental incidents are usually resolved without suspension.
